Effective Date: June 2026
At Maxener Wellness, customer satisfaction is important to us. This Refund & Returns Policy outlines the conditions under which returns and refunds may be accepted for purchases made through our website www.maxenerwellness.net.
1. Return Eligibility
Customers may request a return within 15 days of receiving their order.
To be eligible for a return:
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The product must have been purchased directly from www.maxenerwellness.net.
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A valid order number or proof of purchase must be provided.
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The return request must be submitted within 15 days of delivery.
Both opened and unopened products may be considered for return review, subject to verification and approval by Maxener Wellness.
2. Non-Returnable Items
The following products are not eligible for return or refund:
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Products purchased under promotional offers, discounts, combo offers, clearance sales, or special campaigns.
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Gift cards, if applicable.
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Products returned after the 15-day return period.
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Products damaged due to misuse, negligence, improper storage, or unauthorized modifications by the customer.
3. Damaged, Defective, or Incorrect Products
Customers must report any damaged, defective, or incorrect product within 48 hours of delivery by contacting our customer support team.
Reports received after 48 hours may not be eligible for review.
Please note that Maxener Wellness does not provide product replacements. Approved cases will be reviewed for refund eligibility only.
To report an issue, customers may be required to provide:
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Order number
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Product photographs
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Packaging photographs
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Description of the issue
4. Refund Process
Once a return request is received and approved, the refund will be processed through bank transfer.
Approved refunds are generally processed within 3–5 business days after verification and approval.
The actual credit timeline may vary depending on the customer’s bank and financial institution.
5. Return Shipping
Customers are responsible for all return shipping costs.
Shipping charges paid during the original purchase are non-refundable.
Maxener Wellness recommends using a trackable shipping service for all returns, as we cannot guarantee receipt of returned products without tracking information.
6. How to Request a Return
To initiate a return request, contact our customer support team with your order details:
Email: support@maxenerwellness.net
Phone / WhatsApp: +91 98793 51064
Please include:
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Order number
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Customer name
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Contact information
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Reason for return
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Supporting photographs, if applicable
7. Return Address
Products approved for return should be sent to:
Maxener Wellness
518, Narol–Sarkhej Road,
Beside Ujala Avenue,
Unit Hills Society, Sarkhej,
Ahmedabad, Gujarat 380055, India
Please do not ship products without receiving return approval from our support team.
8. International Orders
Currently, Maxener Wellness does not process international orders. Therefore, international return requests are not applicable.
9. Associate / Distributor Orders
Orders placed by Associates, Distributors, Business Partners, or other network marketing participants are governed by separate company policies and are not covered under this Retail Refund & Returns Policy.
10. Policy Updates
Maxener Wellness reserves the right to modify, update, or revise this Refund & Returns Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately upon publication.
11. Contact Us
For any questions regarding refunds, returns, or order-related concerns, please contact us:
Email: support@maxenerwellness.net
Phone / WhatsApp: +91 98793 51064
Website: www.maxenerwellness.net